A store is not just a storefront. It is product selection, approvals, fulfillment, buyer questions, tax, reporting, and the little details that tend to pile up. SSM turns that mess into a repeatable path.
A store journey your team can actually repeat
Six steps from first conversation to fulfilled order, and the same six every time.
Define the audience, store type, timing, and goal. Identify who will be shopping — employees, clients, or supporters — and tailor the experience to their needs. Choose the right store format and set a timeline that aligns with your campaign. Establish clear goals so every decision drives toward a measurable outcome.
Use SinglePick to make product selection cleaner. SinglePick simplifies the buying experience by letting shoppers choose one item at a time without overwhelming options. It reduces decision fatigue and keeps the checkout flow streamlined. This approach leads to faster orders and fewer abandoned carts.
Create a branded store experience with the right products and settings. SSM builds the storefront around your client’s brand, loads the approved collection, and configures pricing and store timing. Each store is set up to fit the program, whether it’s an always-on company store or a timed pop-up. The result is a store that’s ready for buyers on day one.
Employees, clients, fans, or donors shop directly. Each participant receives a personalized link to browse and place their order with ease. The storefront is branded to your organization, creating a seamless and familiar experience. Orders are tracked in real time so you always know where things stand.
SSM manages orders, buyer questions, exchanges, and issue resolution. From the moment an order is placed, the SSM team handles fulfillment and logistics end to end. Buyers can reach out directly for support on sizing, shipping, or returns. Every issue is tracked and resolved quickly to keep satisfaction high.
Review performance, collect proceeds, and sell the next program. Analyze key metrics like participation rates, revenue, and buyer feedback to measure success. Collect and distribute proceeds efficiently with full financial transparency. Use the insights gained to refine and launch your next program with confidence.
The pieces that make the store run
Each piece below is something your team would otherwise be doing by hand.
Store setup and ongoing operations. SSM handles store setup, product workflows, order flow, and buyer support after launch, so your team can focus on the client relationship instead of the backend.
Product selection without deck drama. Browse, compare, and choose the right fit — all in one place. Less back-and-forth, more confident decisions.
Orders, chat, exchanges, and issue resolution, handled by SSM. From production coordination and packing to shipping support, the operational side of every order sits with SSM. Buyer questions come to our support team instead of your inbox, so your team can stay focused on the client.
Applicable tax collection and remittance handled. As the marketplace facilitator for hosted store transactions, SSM collects applicable sales tax at checkout and remits it. Store programs can launch without a separate tax project attached. This is an operational benefit, not tax advice.
Cleaner reporting and payout visibility. Store reporting shows sales, costs, and proceeds in one place, so the numbers are easier to explain to a client. The Store Economics page walks through a sample transaction from checkout to net proceeds. Fewer spreadsheets, clearer conversations.
POD plus stocked or custom inventory. Mix print-on-demand variety with stocked, kitted, or custom products in the same store. SSM supports the fulfillment behind both, so a program can offer broad choice without overbuying inventory. Pick the product mix that fits the client and the program.
Want to see the whole flow?
See the storefront, SinglePick, fulfillment flow, buyer support, reporting, and store economics in one walkthrough.
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