Answers without making you open twelve tabs.
Here are the common questions distributors, agencies, and merch teams ask before building a store program with SSM.
The basics
What is Single Serve Merch?
Single Serve Merch is a fully managed branded merch e-commerce platform for stores, pop-ups, gifting, and distributor-led store programs.
Built first for branded merch distributors; flexible for agencies and direct business buyers.
Store setup, product workflows, fulfillment, buyer support, sales tax, reporting, and store operations depending on the program.
No. SSM supports the backend so distributors can grow client relationships and sell more programs.
Store setup, support, and fulfillment
What happens after launch?
Once a store is live, SSM stays on the operational side of the program so the distributor can stay on the client side.
SSM helps answer buyer questions, support live chat, and resolve common issues.
SSM supports order flow, production coordination, packing, shipping, and issue resolution.
Yes. SSM can support POD products alongside stocked, kitted, or custom inventory.
The money questions
How do tax, proceeds, and pricing work?
The financial side of a store program is the part people want in plain language, so here it is.
SSM is categorized as a marketplace facilitator and collects and remits applicable sales tax for hosted store transactions.
Store reporting helps clarify sales, costs, and proceeds; see Store Economics for an example.
Plans include core platform access; current plan differences are primarily product count and program scale.
Still wondering?
Let’s answer it live.
Bring the weird question. Store programs usually have a few. We’ll walk through it.
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